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FAQ

What are Upcycled Mittens?

Upcycled means taking something that served one purpose and redesigning it for another. A sweater’s purpose is to keep our body warm, and now it can be repurposed to keep our hands warm. These mittens are designed and created from sweaters that have been gently worn, felted, and lined with new soft and cozy fleece. Each pair of mittens starts out with us choosing the highest quality wool and wool blend sweaters. Sometimes we also use dense non-wool sweaters for part of the mitten design. Each pair is designed to be “one of a kind” so it is as unique as you are or the person who is going to receive them. As you look over the selection, you will see each pair has a “personality” all its own. Once you put your hands inside our mittens, you will feel the quality and care that we personally put into each pair.

What is "felted"?

Felting is the process that shrinks the sweaters to make them machine wash/dry on cool. The felting process also makes the fibers tighter and more durable.

Where else can I purchase your products?

We have our online store but we also do shows in PA, NJ, NY, OH, and northern VA. Click here to see our 2015 schedule. This will be updated on a continuous basis so keep checking back.

How do I care for my mittens?

Our mittens are easy to care for by machine wash/dry on cool. They are guaranteed not to shrink.

How do I know what size to order?

Our mittens are available in Small, Medium and Large and X-Length (Medium size width - Large length). Our most popular selling size is a medium, see our sizing info page for more information.

Also, we will be adding a children's line and fingerless for men in the future.

Please feel free to contact us at info@secondseasonwear.com if you are still unsure of your size.

Is your checkout process secure?

Yes. Our online processing uses the industry standard 256-bit encryption SSL. To further secure your data, our servers are behind state of the art firewall with real-time monitoring, including an IDS (Intrusion Detection System). The Shopify code base (What secondseasonwear.com runs off of) is routinely audited by the top of the line IBM security software in addition to being PCI/DSS compliant.

When will my order be shipped?

We ship orders within 1-5 business days if they are in stock. Custom orders, such as Memory Mittens, take longer because they are custom made to meet your needs. Please ask for an expected delivery / shipment date for custom orders.

How is my order shipped?

We ship all domestic U.S. packages via USPS Priority Mail with a delivery confirmation.

Do you ship internationally?

Unfortunately at this time, we do not ship internationally.

Do you accept returns?

Yes, we offer a 100 percent satisfaction guarantee. If you are unhappy with your order, please do not hesitate to contact us at info@secondseasonwear.com and let us know. Just ship the item back to us and once received and inspected, we will be happy to reimburse you for the cost of the item or send you a replacement of equal value should you prefer an exchange. Because we price our mittens competitively, we are unfortunately unable to refund shipping costs.

What are my payment options?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept PayPal. Learn more about PayPal at paypal.com.

Can I pay by check?

No. Unfortunately we do not accept personal checks..

Where are you located?

We are in State College, Pennsylvania.

How do I contact you?

Please email us at info@secondseasonwear.com with any questions or concerns that you may have. We will get back to you within 24 hours with a response to your question.

What is your privacy policy?

We will not sell or give your name to anyone. Your privacy is deserving of our utmost attention, and we strive to protect that trust. Read our full privacy policy here.

Do you give refunds?

Yes. If you are not happy with your purchase and wish to have your money refunded, we will refund your money or credit your debit or credit card.